Delivery

For Musure, the satisfaction of our customers is our first priority. That is why we offer FREE delivery on all orders from France and Spain and on all orders over 100€ worldwide.

How much are the delivery costs?

Worldwide delivery of all orders over 100€: FREE
Delivery to France and Spain: FREE
Delivery to Italy and United Kingdom: 3.99€
Europe: 12€
Rest of the world: 20€

How long does it take to get an order?

Items from our collection will be delivered 3 to 5 working days after we receive your order.

Made to measure items will be delivered between 3 working days and 2 weeks after we receive your order, depending on our studio’s work overload. We promise you it will be worth the wait ; )

Returns

Not convinced about your items? No problem! Since you receive your items, you have 30 days to return or exchange any item for free.

How can I order a return or exchange?

Returns and exchanges from France and Spain are on us. You will only have to send us an email to [email protected] confirming the order number and the reason of the return. If you prefer, you can also send us a WhatsApp or call us at +44 77 36 97 21 35. In 24-48 hours, we will send you the shipping label that you will need to attach to the package. The delivery service will pick up the package at your address the next working day.

If you live somewhere else, you can send your items back with the delivery service of your choice to the address below. You will need to include in the package a note with your full name and order number which you will have received in your order confirmation email.

Musure
34 B, Russell Road
W14 8HU, London, UK

You will receive your refund 5 working days after we receive your items.

If you prefer to do an exchange, you will only have to confirm us by email the new garment or size that you would like to receive. The new item will be delivered 3-5 working days after we receive your returned items.

We do not accept returns of made to measure pieces where you requested us to customize the measurements of the garment.

In what conditions should I return the items?

All the items must be returned in perfect conditions. The garments must be returned as they were shipped: new, unused,with all the components of their packaging and the original labels attached to the garment.

If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid damaging the item.

FREE DELIVERY

FAST DELIVERY

FREE RETURNS

SECURE PAYMENT

On all orders from France and Spain
Free worldwide delivery for orders over 100€

Items will be delivered in
3 – 5 working days

You have 30 days to change your mind
You will receive your refund 5 working days after we receive your return

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